SynqApp

Privacy Policy

This Privacy Policy explains how SynqApp (“we,” “us,” or “our”) collects, uses, discloses, stores, protects, retains, and deletes personal data when you use SynqApp at synqapp.inand related file-transfer, account, billing, and support services (the “Service”).

Last updated: September 6, 2026Contact: info@synqapp.in

Privacy Contact

SynqApp is operated from India. For privacy questions, data-access requests, correction requests, account deletion, or app-store privacy inquiries related to SynqApp, contact us at info@synqapp.in.

We aim to respond to verified privacy requests within a reasonable period, and within timelines required by applicable law where those timelines apply.

1. Who This Policy Covers

This policy applies to visitors, senders, recipients, account holders, administrators, and anyone who contacts SynqApp for support. It also applies to files and information you choose to upload, send, receive, preview, download, or manage through the Service.

If you receive a file from another SynqApp user, that user controls what is sent and to whom. This policy describes how SynqApp processes data to deliver the transfer; the sender's own privacy practices may also apply to their use of your contact details.

2. Information We Collect

CategoryExamplesPurpose

Account and profile informationName, email address, password or authentication tokens, account settings, plan details, workspace preferences, and sign-in method (email, Google, or Apple where supported).Create and secure your account, authenticate access, manage subscriptions, provide support, and deliver account-related notices.

Transfer and file metadataFile names, sizes, types, folder structure, upload status, transfer links, expiry settings, delivery method (link or email), sender and recipient email addresses, and optional transfer messages.Upload, store, deliver, track, expire, revoke, troubleshoot, and clean up file transfers you initiate.

Files and folders you choose to uploadDocuments, images, videos, archives, and other content you select for transfer through SynqApp.Provide the file-transfer, sharing, download, preview, and storage features you request.

Device, browser, and app informationDevice model, operating system, app version, browser type, IP address, language, session identifiers, crash logs, and diagnostic events.Maintain security, prevent abuse, improve reliability, fix bugs, measure performance, and support mobile and web sessions.

Billing and transaction informationSelected plan, invoice records, payment status, transaction identifiers, and billing contact details. Payment card details are handled by payment processors or app stores.Process subscriptions, renewals, refunds, invoices, tax obligations, and fraud-prevention checks.

Support and communicationsMessages, attachments, and contact details you send to SynqApp, plus related support history.Respond to requests, investigate issues, verify account ownership, and improve the Service.

We collect information you provide directly, information generated when you use the Service, and limited technical information from your device or browser. We do not require you to create an account to use guest transfer features where they are offered.

3. Device Permissions and Access

SynqApp may request access to files, photos, media, storage, folders, notifications, camera, or connected cloud accounts only when you use a feature that needs that access. You can manage permissions in your device settings. If you decline a permission, the related feature may not work, but other parts of the app may remain available.

4. How We Use Information

Provide file upload, transfer links, email delivery, download, history, and account features.
Authenticate users, secure sessions, detect abuse, and enforce plan limits and expiry rules.
Send transfer notifications, account notices, security alerts, billing messages, and support replies.
Operate automatic cleanup of expired guest transfers and associated stored files.
Improve performance, reliability, product design, customer support, and compatibility across mobile and web.
Comply with legal obligations, app-store requirements, payment obligations, and valid lawful requests.

5. Legal Bases for Processing

Where applicable law requires a legal basis, SynqApp processes personal data on one or more of the following grounds:

Contract: to provide the Service you request, including transfers, accounts, and billing.
Legitimate interests: to secure the Service, prevent fraud, improve reliability, and support users.
Consent: where required for optional communications or permissions you can withdraw.
Legal obligation: to comply with tax, accounting, security, and regulatory requirements.

6. How We Share Information

SynqApp does not sell your personal data. We share information only when necessary to operate the Service, when you direct us to share it, or when required by law. For example:

Recipient email addresses and transfer links are used to deliver the files you choose to send.
Infrastructure providers store and process uploaded files and related metadata on our behalf.
Payment processors and app stores handle billing for paid plans where applicable.
Service providers help with email delivery, authentication, analytics, security, and customer support.
We may disclose information to comply with law, enforce our terms, or protect users and the Service.

Categories of service providers may include:

Cloud hosting, storage, CDN, database, and file-processing infrastructure providers
Email delivery providers used to send transfer links, delivery notifications, account messages, and service alerts
Authentication providers used for secure sign-in, where enabled
Payment processors and app-store billing providers for subscriptions and purchases
Analytics, diagnostics, crash-reporting, security, fraud-prevention, and customer-support providers
Legal, compliance, tax, and professional advisers when required to operate SynqApp or comply with law

7. Files, Links, Recipients, and Retention

You control the files you upload and the recipients or links you create. Anyone with an active transfer link may be able to access the shared content until it expires, is revoked, or is deleted.

Guest transfers are generally available for a limited period (currently up to 24 hours), after which associated files and metadata may be automatically deleted.

Account-based transfers may remain available for the expiry period you select where supported (such as 1, 3, or 7 days). Files, links, logs, and account records are retained only as long as needed for the feature, your plan, security, support, legal compliance, backups, or dispute handling. Some records may be retained after deletion for legitimate operational or legal reasons, such as fraud prevention, accounting, tax, security, or compliance logs.

8. Security

SynqApp uses reasonable administrative, technical, and organizational safeguards designed to protect personal data and uploaded files, including HTTPS/TLS encryption in transit, access controls, link-expiration controls, monitoring, and secure cloud storage practices. No online service can guarantee absolute security. You should keep credentials private, use strong passwords, and revoke links that should no longer be accessible.

9. Account Deletion

If you have a SynqApp account, you may request deletion through in-app settings, the public account deletion page, or by emailing info@synqapp.inwith the subject “Delete my SynqApp account.”

After your request is verified, SynqApp will delete or anonymize account data associated with your account unless retention is required for security, fraud prevention, legal compliance, tax, payment, accounting, or dispute-resolution reasons.

10. Your Choices and Rights

You may use guest transfer features without creating an account where available.
You may manage mobile permissions in your device settings.
You may request access, correction, export, restriction, objection, or deletion of personal data where applicable by law.
You may opt out of non-essential marketing emails using the unsubscribe link or by contacting us.

If you are located in India, you may have rights under applicable Indian privacy law, including the Digital Personal Data Protection Act, 2023, where it applies to SynqApp's processing of your personal data. To exercise your rights, contact info@synqapp.in.

11. Cookies and Similar Technologies

SynqApp may use cookies, local storage, and similar technologies to keep you signed in, remember preferences, protect the Service, and understand how the website is used. You can control cookies through your browser settings, but some features may not work correctly if essential cookies are disabled.

12. Children

The Service is not directed to children under 13, and SynqApp does not knowingly collect personal data from children under 13. If you believe a child has provided personal data to SynqApp, contact info@synqapp.in so the information can be reviewed and deleted where appropriate.

13. International Processing

SynqApp may process and store data in India and in other countries where our service providers operate. Where required, we use appropriate safeguards for cross-border transfers and require service providers to protect data according to their contracts and applicable law.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last updated” date. If a change materially affects your rights or SynqApp's data practices, we will provide additional notice where required by law.

15. Contact

For privacy questions, data requests, or account deletion related to SynqApp:

SynqApp
Website: https://www.synqapp.in
Email: info@synqapp.in